Motor Solution

ICS specialise in the handling of motor claims within Spain and Portugal. We offer the complete motor accident solution including:

  • Vehicle Inspections
  • Repair management
  • Green card/Internal Regulations claims handling
  • Fourth Directive claims handling
  • Motor Vehicle Fraud Investigations

Liability Claims – Bodily Injury Settlement and Management

  • Specialises in resolution of liability insurance claims involving bodily injury and property damage.
  • A “hands-on” and proactive approach to injury claims is essential to limit exposure to unnecessary costs and interest.
  • Our team of in-house lawyers and specialist claims handlers are able to handle any size injury claim.
  • Our network of specialist lawyers and doctors provide the highest level of service.

Property Claims Management

  • Property Claims Management covers all types of losses, residential or commercial. ICS quickly assembles the right team of claims professionals to manage the claim and limit exposure. Our property claims team provides a fast, cost-effective settlement solution.

Loss Adjusters and Technical Resources

  • Our resources include loss adjusters and technical staff who specialise in adjusting motor, household and marine insurance claims.

Freedom of Services Claims

  • ICS can provide you with the facility of a Freedom of Service Representative for compulsory liability insurance written in Spain on a Freedom of Service basis. For example, any motor insurer licensed in one of the EU markets to write motor insurance has the possibility to offer products to foreign customers under freedom of services. One of several requirements that a motor insurer must meet, is to provide a claims representative in the host country to deal with third party liability claims.

Travel Claims

  • ICS provides a complete Travel Claim Management solution including call centre facilities. ICS currently provide solutions to a number of insurers including one of the largest worldwide online travel insurers.

Marine Claims

  • ICS provides a service where we will do everything we can to try and resolve your claim quickly and get you back on the water with minimal inconvenience.


  • Our team is equipped to add value at all stages of the claims run-off cycle, from developing strategies for entering run-off through to exit strategies for finality and closure. Based upon the agreed run-off strategy, we provide a dedicated team to manage the process from start to finish.

Auditing and Consulting

  • ICS offers expert, independent and competitively priced claims audit, review and consultancy services. The service is conducted via a thorough review of the claims management process. Claims are reviewed for adherence to the issued contract, the timely and efficient handling of the claim, that reserves are adequate and realistic and that claims are properly adjudicated.

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